Terms of Service | Retarga Agency

Last updated: June 28, 2026

Important: Retarga Agency operates as an independent digital solutions agency based in Dnipro, Ukraine. We act as an independent contractor and manage our client relations, contract executions, and financial operations exclusively through the Upwork platform. By engaging our services through Upwork, you also agree to Upwork's Terms of Service. These Terms of Service govern only the use of this website.

1. Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms of Service and all applicable laws and regulations, including the laws of the European Union and, where applicable, US federal and state laws. If you do not agree with any of these terms, please do not use this website.

2. About Our Services

We are an independent freelance team specialising in:

AI SEO — optimising brand visibility in AI-powered search environments
Data-driven Marketing — targeted campaigns driven by analytics and buyer intent
Workflow Automation — eliminating routine tasks using AI-powered tools
Custom AI Agents and Assistants
AI Workflow design and implementation

Retarga Agency is an independent digital solutions agency based in Dnipro, Ukraine. We act as an independent contractor and manage our client relations, contract executions, and financial operations exclusively through the Upwork platform. All binding service agreements, contracts, milestones, and payments are handled exclusively via Upwork.

We share information with third-party service providers who perform services on our behalf, including Upwork Global Inc. (for contract and payment management) and Zoho Corporation (for CRM infrastructure). All interactions on our website are protected by Cloudflare Turnstile.

3. Technology Infrastructure

This website is operated using the following third-party infrastructure:

Cloudflare, Inc. (USA) — web hosting, CDN, and security. By using this site, you acknowledge that your connection data (including IP address) passes through Cloudflare's network. See Cloudflare's Terms of Service.
Zoho Mail / Zoho Corporation — email communications from the contact form. See Zoho's Terms of Service.
Cookiebot / Usercentrics A/S — cookie consent management. See Cookiebot's Terms.
Upwork Inc. — all formal service contracts and payments. See Upwork's Terms of Service.

4. Website Use

4.1 Permitted Use

This website is provided for informational purposes. You may browse, read, and use the contact form to enquire about our services.

4.2 Prohibited Use

You may not:

Attempt to gain unauthorised access to any part of the website or its related systems
Use the website in any way that violates applicable local, national, EU, or international laws or regulations
Transmit any unsolicited or unauthorised advertising material ("spam") through the contact form
Use automated tools, bots, or scripts to submit the contact form
Reproduce, duplicate, copy, or re-sell any part of this website in violation of these terms
Engage in any conduct that could impair or disrupt the website or its infrastructure (including Cloudflare's network)

5. Service Engagement Process

All services are contracted exclusively through Upwork. The typical engagement process is:

Step 1: Submit a project enquiry via our contact form on this website (handled via Zoho Mail)
Step 2: We will review your project and reach out to schedule a discovery call
Step 3: A formal proposal and contract are created via Upwork
Step 4: All work, milestones, communications, and payments proceed through Upwork's secure platform

No binding agreement is formed by submitting a contact form on this website. A binding contract only exists once both parties sign a contract on Upwork.

6. Intellectual Property

The content on this website, including text, graphics, and the logo, is the property of our team and protected by applicable copyright laws. You may not reproduce or distribute it without explicit written permission.

Intellectual property rights relating to deliverables from service engagements are governed by the terms agreed in the relevant Upwork contract, in accordance with Upwork's IP and Escrow policies.

7. Disclaimers

7.1 No Warranty

This website is provided "as is" without any warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of security vulnerabilities. Website availability depends in part on Cloudflare's infrastructure uptime.

7.2 Informational Only

The content on this website is for general informational purposes only and does not constitute professional legal, financial, or technical advice. Results from AI SEO, automation, or marketing services may vary depending on each client's specific circumstances, industry, and goals.

8. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of this website or any third-party service linked from it (including Upwork, Cloudflare, Zoho, or social media platforms). Our total liability for any claim arising solely from the use of this website shall not exceed €100.

EU Consumer Rights: Nothing in these terms affects your statutory rights as a consumer under applicable EU or national law, including the EU Consumer Rights Directive (2011/83/EU) and applicable national consumer protection legislation.

US Residents: To the extent permitted by applicable US state law (including California), nothing herein waives any rights you may have under the California Consumer Privacy Act (CCPA/CPRA) or other applicable state privacy statutes.

8. No Direct Payments

Retarga Agency does not collect, process, or store any financial transactions, credit card data, or direct payments on retarga.org. All financial milestones, invoicing, and contract payments are handled securely and exclusively via the Upwork escrow system.

9. Links to Third-Party Websites

This website contains links to Upwork and social media platforms (X/Twitter, LinkedIn, Facebook). We are not responsible for the content, terms, or privacy practices of those external sites. Visiting them is at your own risk and subject to their own terms of service.

10. Governing Law & Dispute Resolution

These terms are governed by and construed in accordance with the laws of the European Union. For disputes relating to formal service agreements made through Upwork, Upwork's dispute resolution mechanism applies. For disputes relating solely to this website, the competent courts of the relevant EU member state shall have jurisdiction.

11. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The "Last updated" date at the top of this page will reflect the most recent changes. Continued use of the website after any changes constitutes acceptance of the new terms.

12. Contact

If you have any questions about these Terms of Service, please contact us via our contact form, at info@retarga.org, or through our Upwork profile.